Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping time for furniture and decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks including professional white-glove handling to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Paboy Home ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are non-returnable.
Are your textiles and fabrics sustainably sourced?
Yes, we prioritize sustainability. Our linens and cottons are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under ethical working conditions.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Paboy Home account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.